Checkout; check-in

Good friend Gigi has a post up on a friend’s ghastly encounter with the checkout lady from hell. It reminded me of Michael Totten’s week-long run-in with “The Worst Airline Company in the World,” which I had wanted to inflict on other readers since I first read it a couple of weeks ago. Read Gigi’s “Customer service … redefined?” to be incensed; its story of a random act of unkindness is out of Shirley Jackson.  And then (if you have some serious amount of spare time; the Alitalia piece is very long) read Totten’s report; it’s a tale out of Kafka.

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